Refund/Cancellation Policy

Cancellation Charges: You have booked group tour where Nathi Holidays requires to book services like hotel, air, transportation etc. in advance because all group need to travel at the same time and stay together in one hotel. Our Moto is to avoid all inconvenience to guest & enjoy their tour happily. And for blocking the reservations, we need to make the payment in advance. In such situation if tourist does not availed the services then we have to bare the cancellation charges. In order to cover our expected losses from the cancellation there’s a set scale of charges which must be paid by the guest if you or anyone traveling with you cancels the tour or cancel any services or arrangements that form part of your booking with us. The cancellation charges are a percentage of total tour cost which varies with the number of days prior to departure date.

Cancellation Charges are as follows:

Policy Regarding Cancellation for Inbound Tour / NO SHOW / EARLY DEPARTURE:

60 days & prior to arrival – 10% of the tour/service cost.
59 days to 30 days prior to arrival – 20% of the tour/service cost.
29 days to 15 days prior to arrival – 25% of the tour/service cost.
14 days to 08 days prior to arrival – 50% of the tour/service cost.
07 days & less, prior to arrival or no show – NO REFUND.

Policy Regarding Cancellation for Domestic Tour / NO SHOW / EARLY DEPARTURE:

60 days & prior to arrival – 10% of the tour/service cost.
59 days to 30 days prior to arrival – 20% of the tour/service cost.
29 days to 15 days prior to arrival – 25% of the tour/service cost.
14 day to 08 days prior to arrival – 50% of the tour/service cost.
07 days & less, prior to arrival or no show – NO REFUND.

Policy Regarding Cancellation for Outbound Tour / NO SHOW / EARLY DEPARTURE:

21 days before to the departure of the tour – 25 % of the total tour cost.
59 days to 30 days prior to arrival – 20% of the tour/service cost.
20 – 15 days prior to the departure of the tour – 50 % of the total tour cost.
14 – 8 days prior to the departure of the tour – 70 % of the total tour cost.
7 days or less prior to the departure for the tour or a “No Show” – 100 % of the total tour
cost.
For Cancellations/Amendments made whilst on tour – 100 % of the total tour cost. In
some cases the cancellation charges may vary or may change & same would be intimated
separately on case to case basis.

Cancellation on Additional Service/Deviation will be charge extra GST is applicable on cancellation charges.

A. General Terms applicable for all type of cancellations:

Applicable Refund as per cancellation policy will be paid within 10 working days from the date of cancellation in INR only.

No interest will be applicable on refund

Cancellation shall attract the cancellation charges on total tour price

For any additional services / deviation / up gradation or any similar changes (over & above Group tours of Nathi Holidays) booked by the guest, the additional cancellation in addition to above the cancellation table will be applicable.

Nathi Holidays do not have any responsibility towards additional expenses relating to any arrangement made by Guest themselves relating to tour.

Guest should communicate any correspondence towards cancellation on email

Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

Festival Period Bookings (Festivals like – Diwali, Dussehra, Holi, Pushkar fair etc).

High Peak Season bookings (from 20th Dec to 15th Jan, Summer).

Long Weekends Bookings.

B. Tour cancelled by guest due to personal reason:

If the guest decides to cancel the tour for any reason, he shall make a written application to Nathi Holidays and/or email from registered email-id of guest and deliver it to the concerned sales booking person / Branch-In-charge at the sales outlet where guest/s booked.

The letter or email must contain details of tour details, date of departure, Name and no. of guest's and the original receipts issued by Nathi Holidays.

Cancellation by email will be valid only if sent on our official email address only. Any other form of request for cancellation shall not be considered as request for cancellation.

Booking after cancellation will be treated as fresh booking for all purpose.

Cancellation can be due to any personal reason whatsoever, including but not limited to, the reason of inability to participate due to any illness, death, court order, tour cancelled by sharing partner, requiring to pay single occupancy and the like.

Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by guest/s immediately.

C. Tours cancelled by Nathi Holidays:

Nathi Holidays may cancel/reschedule the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes & VISA fees if paid by Nathi Holidays to Visa Processing centre or Consulate.

When Nathi Holidays decides to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour, unless force majeure situation, via any of the following modes (a) sms (b) telephone (c) email; provided by the guest/s in Tour Registration form.

D. Cancellation due to VISA rejection – Deemed Cancellation

Tour will be treated as Deemed cancelled, unless intimated by guest in writing within 24 hours for applying VISA second time, if VISA is not granted or delayed by Consulate for any reason whatsoever.
The cancellation charges shall be Applicable from the date of intimation of cancelled VISA from guest to Nathi Holidays.
Guest may apply second time for VISA at his own risk and consequences. If VISA gets rejected then new date of intimation will be considered as cancellation of tour date.
Sometimes the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Nathi Holidays as a facilitator shall not be responsible for any consequences and / or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
If VISA of some guests of the booking form is cancelled and other guests of same form cancels the tour then cancellation charges as per above table is applicable for all bookings
Consulates depending on their rules & regulations sent VISA & passport directly to guest’s residence or to Nathi Holidays. In both the cases, guest requires to check correctness on VISA (Paper VISA, sticker VISA, E-VISA etc.) for personal & other details such as Name, validity, correct photographs, signature of the authorized person etc. Nathi Holidays will not be responsible if immigration office do not allow the guest to leave or enter the country.
In many cases, consulate requires Air Ticket / Hotel Vouchers to process the VISA. On cancellation, actual Air Charges / VISA fees are payable in addition to above cancellation table.

E. Cancellation due to force Majeure Situations

Under force Majeure Situation, Nathi Holidays reserves the right to Cancel, partly cancel and/or reschedule the tour considering safety of the Guests.
No refund fully/partly applicable on cancellation under any circumstances due to Force Majeure
Nathi Holidays will request suppliers for assisting in postponement of tour & guest can join the next possible date of same tour product. Guests are required to pay additional Cost, if applicable.
Guest can also opt for other tour product where cancellation will be applicable.

F. Rescheduling of tour due to Uncontrollable factors

Nathi Holidays reserves the right to reschedule the tour and / or change the itinerary due to uncontrollable factors such as change in airline schedules, suspension or discontinuation of services by suppliers, major event at the visiting destinations affecting route of transport etc. No refund is applicable in uncontrollable situations and guests have to abide by the new schedule / Itinerary.
Guest is required to pay additional cost due to delay in flight or cancellation of flight or missed the flight, missing the connecting flight during travel as the case may be. Guests are free to book their own tickets & refund will be processed as per contract between Nathi Holidays and Airline. Once Air tickets are released as per request of guest, Nathi Holidays will not be responsible for new booking & guests will require joining group at their own cost & consequences.
Fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, court orders are responsibilities of guests and to be paid by the guest.

G. Cancellation due to nonpayment of Tour price - Deemed cancellation

If full tour tariff is not paid as per terms & conditions, Nathi Holidays reserves the right to cancel the booking / registration with consequent forfeiture of deposit / advance amount/entire part payment made to Nathi Holidays and / or the deduction of cancellation charges without giving notification, at the discretion of Nathi Holidays.
The bookings shall be processed by Nathi Holidays only after the registration amount is paid in full.
Single guest opting for sharing the room with other guest to reduce cost from single occupancy to double occupancy will require to pay cost for single occupancy if for any reason, related guest cancels or alters the booking of the tour. No adjustment shall be made from the payment contributed by guest / partner who had cancelled/alter the tour. Shared rooms have no smoking policy. Nathi Holidays reserves the right to allocate rooms for Specialty Tours where booking is on single guest basis and guest has to abide by it.

H. Right of Admission & termination

Guest with medical ailment: If any guest/s is suffering from any medical ailment and has concealed the same, Nathi Holidays reserves the right to cancel the booking / registration of such guest/s on medical and / or other grounds without assigning reasons thereof. Nathi Holidays also reserves the right to restrict / modify / amend the tour of such guest/s without assigning any reasons. If Nathi Holidays so directs, the guest/s shall have to travel by a separate transport at an additional cost to be paid by guest/s immediately. No refund is applicable to guest.
Nathi Holidays reserves the rights to terminate the booking / registration, prior to departure / during tour, if the guest is not following the group decorum of the tour or misbehaves or without assigning any reason whatsoever. In such an event, no refund or compensation shall be paid to the guest and he shall have to bear and pay the expenses for his return travel.

I. No show – Deemed cancellation

If guest fails to join the tour on Day 1 of the tour, it will be termed as No show – deemed cancellation & no refund will be applicable
Nathi Holidays issues multiple air tickets for the tour under single PNR. As per airline rules, on missing any of the flights in Single PNR become No Show and no refund is available.
In above case, all the services will stand cancel unless guest notifies his willingness to join the tour later at his own cost & consequences within 24 hours from the date & time of departure.

J. Discontinuation from ongoing tour

If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation & no refund will be applicable
Nathi Holidays assists guests for booking of services in case of discontinuation of tour due to medical reason, however guest or his relatives will require to pay cost of services in advance on tour to tour leader or at Nathi Holidays offices.

K. Transfer of tour / Future tour:

A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made.
The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.

Refund:

Refunds if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour shall be paid directly to the guest by ‘A/C payee’ cheque or Bank Transfer, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules & Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

No refund shall be payable:

- For any missed / unused services of the tour including the meals due to whatsoever reason.
- Where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation.
- If services of the tour are modified, varied, amended, cancelled or not utilized.
- If any guest decides and/or is required to cancel the tour due to any changes made in the rules by the concerned Government.
- Where Airfares are contracted in bulk for Airport to Airport.
- if the tour is indefinitely postponed / cancelled due to natural calamity, riots, political calamities or any other unforeseen calamities.
- Refund is not applicable for International / domestic sectors and on certain conditions which include that such air tickets are non refundable and date change is not allowed.
- Nathi Holidays is not liable to pay any amount in case the VISA is not received by the guest and / or Company within time. Nathi Holidays has to depend on various agents to do the processing work. In case a person misses out the tour because of curtailed itinerary, he cannot claim any amount from Nathi Holidays. Since, grant / non-grant of VISA and also communication of information in respect of grant / non-grant of VISA is beyond the control of Nathi Holidays, the guest should be mentally prepared for any mental / physical dismay as a result of non-grant of VISA and / or delayed communication which may be just before departure of the tour or on the tour itself.

Jurisdiction Clause:

All the disputes arising out of this agreement or any other subsequent agreement would be subject to Chennai Courts only. Terms & conditions for Group booking will be separate and same will be advised on case to case basis.