We (Nathi Holidays) make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between your good-selves, Nathi Holidays and the tour Leaders. We believe in gratitude, positive attitude and innovation and at times even go beyond legal formats to ensure that all the issues of guest/s are resolved in timely and friendly manner. The Terms and Conditions – hereinafter referred to as Terms and Conditions given here-under and on our website, the tour registration form, any other printed material and Brochures form the basis of our agreement and understanding with you. Nathi Holidays & Guests require following policies, rules & regulations, laws & orders of visiting destination. You are requested to read, understand and sign in acceptance all the Terms and Conditions and the Brochure, before you register yourself / family / friends for our tour as a ‘Guest’ to use our services.
Short Title, Extent and Commencement:
These Terms & Conditions shall extend to all Tours organized by Nathi Holidays. These Terms & Conditions shall come in force from 1st July, 2022 & it will remain in force till further modification or amendment
Definitions: In these Terms and Conditions unless the context otherwise requires
Each provision/term of these Terms and Conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force and effect.
The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations thereof.
Scope of Activity:
Nathi Holidays is an organization that coordinates all the services of the tour to help the guest/s for undertaking the tour. Nathi Holidays takes utmost care in selecting all the services and/or Independent Contractors who provide their services, to make our guest/s comfortable on tour. Nathi Holidays select various aspects of the tour such as hotel, restaurant, airline, coach, shipping company etc. and does not have any control over operating of the same. Though Nathi Holidays takes utmost care of our guest/s; Nathi Holidays shall not be held responsible for any loss, harm, injury, death, damage caused by default, omission or act of employees or management of any such agencies or Independent Contractors. All the guest/s booking and / or registering for tour organized / proposed to be organized by Nathi Holidays shall read, understand and abide by and strictly comply and observe all the terms and conditions laid down herein or in any / all other publications by Nathi Holidays. We endeavour to update our guest/s from time to time by sending the guest/s various tour related instructions through sms / emails / telephone/ or by any other mode of communication, solely for convenience of the guest/s. Guest/s should check mails regularly for updates sent from Nathi Holidays email id, as well as check sms sent by Nathi Holidays on their mobile registered with Nathi Holidays. However, guest/s are advised to visit website www.nathiholidays.com to keep yourself updated with the Terms and Conditions, as Nathi Holidays reserves right to change the Terms and Conditions at any time.
Brochure/Website/ Mobile App:
All previous Brochures , letters and any other modes of circulation including Tour tariff printed and / or published by Nathi Holidays shall stand cancelled on publication of Latest Brochure /website / Mobile App. Every effort is made to ensure accuracy in publication, based on the available information at the time of publication of the brochure. The maps used therein and/or letters and any other modes of circulation printed and/or published by Nathi Holidays are inserted solely for convenience of guest/s and are not necessarily to scale and / or official.
If the time table, tour conditions and the situations then requires Nathi Holidays to change any brochure information, without assigning any reasons, Nathi Holidays reserves the right to change any brochure information including tour itinerary, tour tariff, departure date, number of nights at the destination and hotels before or after any guest makes booking and / or registration for any tour and / or after the departure of any tour.
Guest(s) signature on the tour Booking / Registration form:
Guest/s signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the guest/s in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest/s if the group includes large number of guest/s on the ‘Booking / Registration form’, shall be deemed to mean that the guest/s other than signatories have duly authorized the signing guest/s and all the guest/s for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest/s are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest/s only and not by any other person on guest/s’ behalf.
Guest(s)’ intention to participate in the tour:
The payment of initial registration amount just indicates guest/s’ intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by Nathi Holidays.
Travelers in need of special assistance:
Special services shall not be given to any specific person in a group tour. Nathi Holidays, without committing itself or being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers / senior citizens if informed with required documentations at the time of booking subject to availability & with cost attached to it. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled guest/senior citizen must accompany the guest who may need such services / assistance as the same are not provided by Nathi Holidays and / or Independent Contractor to the other guest/s in the Group.
Minimum booking of the tour:
The Tour shall proceed only if the number of guest/s who have booked the tour exceed 20 and the said booking of 20 guest/s must be received by Nathi Holidays at least 30 calendar days prior to the scheduled start of the tour. If the number of guest/s booked for any tour falls below 20,then tour may be merged with other tour and / or tour may operate without Company tour Leader on small vehicle or mini coach and on MAP plan (accommodation with breakfast and dinner) and / or with an additional surcharge. However Nathi Holidays may cancel the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes & VISA fees if paid by Nathi Holidays to Visa Processing centre or Consulate. Till the total number of guest/s reaches 20, the booking of the guest/s shall be strictly provisional. In the event of Nathi Holidays deciding to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour via any of the following modes (a) sms (b) telephone (c) email; as per the information given by the guest/s or by any person for and on behalf of guest/s at the time of booking of the tour.
Merger of Tours:
Tours are merged especially when a minimum guest criterion is not met by one of the tour or both the tour and / or tours are departing from different locations. Tours can be merged partially or fully. In rare cases, Specialty tours may be merged with Family Tours. Nathi Holidays reserves the right to merge the tours. Seat allotment in Coach in merged tour shall be followed strictly as per tour booking date.
Guest/s hereby acknowledges that all the guest/s who have booked the tour have gone through the itinerary and is well aware about the same and are medically fit to undertake the said tour. The Company reserves the right to ask the guest/s to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and / or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. In case of any health emergency or health related issues while touring, the guest/s shall solely be responsible for it and to make their own arrangements on the tour for medical assistance & other expenses. Guest/s shall not expect the Tour leader to pay full time attention and / or to provide any medical treatment. It is possible that the Tour Leader may be busy in his work for making arrangements for rest of the group. Nathi Holidays reserves the right to restrict / modify / amend the tour of such guest/s without assigning any reasons. And. No refund is applicable in such case.
Guest with medical ailment:
The guest/s suffering from any disease at the time of booking / registration is required to provide the doctor’s fitness certificate to undertake the tour. Eg. For Kailash Manasarovar tour maximum age limit is 60 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the guest/s is must. In case of death of guest/s, all the arrangements for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying guest/s and/or relative of the deceased. Company shall make all endeavours to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying guest/s or their relatives. Nathi Holidays or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the guest/s has passed away all the necessary arrangement shall be made by the said relatives only.
Persons other than those booked:
Persons, friends or relatives of the guest/s, who have not booked the tour shall not be allowed in hotel rooms, restaurants, coaches and sightseeing places or for any activity on the tour.
The tour cost may not include insurance charges unless it is mandatory as per the prevailing rules of the respective destinations. Guest/s are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of Government of the destination concern to meet expense including medical, legal hospitalization, accident etc. during the tour. It is obligatory for the guest/s to make full disclosure to Insurance Company of guest/s’ medical condition that may affect his ability to take up and complete the full tour. Insurance Company and / or service provider reserves the right to call for any written certification of guest/s’ medical fitness before departure. Nathi Holidays is insurance facilitator and is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guest/s. Insurance companies do not insure baggage. Guest/s is / are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and / or unfortunate demise, it shall be the sole responsibility of the guest/s and / or relative of the hospitalized person/deceased to contact and submit the necessary claim to insurance authorities for further processing of the claim.
Payments by Guest:
The registration amount paid at the time of booking is not refundable and interest free. Tour Cost in foreign currency need to be paid before processing of VISA. Balance payments by the guest/s shall be made at the time of booking or 45 days before departure whichever is earlier. The bookings shall be processed by Nathi Holidays only after the registration amount is paid in full. In case of billing errors, Company reserves the right to re-invoice. Guest has to pay INR.300/- (Rupees Three Hundred Only) for each instrument in case cheque dishonored by the bank. Nathi Holidays reserves the right to take necessary legal action in respect of dishonored cheque as may be advised.
Company welcomes the loan facilities granted by the banks to the eligible guest/s for any of the tour if it fulfills the payment conditions of the tour laid down by Nathi Holidays. Nathi Holidays is however not responsible / liable for grant / rejection / refund / repayment facilities etc. of such loan.
The tariff of the tour quotation is calculated as per the rates prevailing at the time of quoting it. Total tour tariff should be paid 30 days before tour departure or due date mention on invoice whichever is earlier. Nathi Holidays reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly, must be paid in full by the guest/s before tour departure. Any increase in tour tariff during the tour must be paid in full by the guest/s on tour. Tours start at the first destination mentioned in Itinerary unless tours departing by Air. All tour tariffs are exclusive of all taxes applicable from time to time. Guest hereby unconditionally accept that the prices, set of services and inclusions may vary on product to product or departure to departure level and the same shall not be considered for any kind of comparison universally. Tour tariff mentioned in our Brochure / website / Mobile App are at the time of publication & subject to change.
Discounts / Benefits:
Early booking of tour makes the guest/s eligible for the benefit or discount as declared by Nathi Holidays which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour. The agreed amount of discount is subject to timely payments by guest/s i.e. minimum 45 days prior to the tour departure date. Accordingly, Nathi Holidays reserves the right to amend, alter, vary or withdraw any of the discounts / benefits without prior intimation to the guest/s. To be eligible for any discounts / benefits guest must pay the full registration amount at the time of booking itself. Discounts/ benefits are applicable for guest/s whose age is 5 years and above.
Airlines are solely responsible for overbooking of seats by the Airline, failure to provide meal as required by the guest/s’ choice, meals offered by the airline/quality of meal ,loss of baggage by the Airline, failure on the part of Airline to accommodate guest/s despite having confirmed tickets, flight delay, change in date or time, no permission to board on flight by Airlines, suspension of operation of Airline etc and no claim of whatsoever nature shall be made by the guest/s against Nathi Holidays. Nathi Holidays do not provide meals in flight. Allotment of seats is in the hands of the airline in group booking. Guest is required to bare additional cost due to delay in flight or cancellation of flight or missed the flight as the case may be. Guests are free to book their own tickets & refund will be as per contract between Nathi Holidays to Airline. Once Air tickets are released as per request of guest, Nathi Holidays will not be responsible for new booking & guests joining the group. In case of any increase in Airport Taxes / Airport Development fees payable to the respective Airport shall be borne and payable by guest/s. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket shall be subject to the terms and conditions of respective airlines. High season surcharge as per the rules of the Airline concerned has to be paid by the guest/s. Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration shall have to be paid by the guest/s. Nathi Holidays shall be only service facilitator in case of all regional air departure and flight connectivity. Any pre or post program of Guest in personal nature, shall be the responsibility of Guest only
Reimbursement to Nathi Holidays for payment due and payable by the guest but made on his behalf by Nathi Holidays: Over and above the tour tariff paid by the guest/s if Nathi Holidays pays any money for and on behalf of the guest/s as per the requirement under law, force majeure or otherwise, the same shall be reimbursed by the concerned guest/s to Nathi Holidays forthwith on demand by Nathi Holidays.
Direct payment to bank account:
Guest should inform Nathi Holidays for any payment made by them to Nathi Holidays’s bank account through net or payment gateway, within 24 hours with valid proof of payment by payment copy / email. Payment receipt will issued only after intimation by the guest to Nathi Holidays.
Passport is an official document required whenever guest/s intend to travel abroad and in addition the guest/s should have visa of that particular country which the guest/s wants to visit. Before submission of the passport to Nathi Holidays for obtaining visa, guest/s has to ensure that passport validity is minimum 180 / 365 days from the arrival / conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries.
It is responsibility of guest to carry same ID proof on tour which is provided at the time of booking. Child below 18 years require NOC, Custody Certificate, adoption certificate etc as the case may be.
Foreign national shall ensure the valid VISA in India. Foreign national shall solely be responsible for any contingency in respect of the same. Non Resident Indian (NRI) shall compulsorily hold Person of Indian origin (POI) or overseas citizen of India (OCI) card while traveling to India and / or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.
Loss of Passport:
Guest/s traveling shall take care of not losing passport. Loss of passport on tour involves costs and consequences such as filing FIR, visiting Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guest/s only. Getting the landing certificate or the new passport is the sole responsibility of guest/s. Tour Leader is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be borne by the guest/s. Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently shall also be responsible to meet the related / consequential expenses etc. No further refund shall be given for the guest leaving the tour abruptly.
It shall be sole responsibility of the guest/s to hold required valid travel documents and statutory clearances including court permissions, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor & other statutory certificates, to enable him / her to undertake tour.
All guest/s travelling for Indian / domestic sectors are required to carry the photo identification in the form of driving license, election ID card, Aadhar Card and for students their school / college ID card along with birth certificate. At certain sightseeing places / hotel, the identification proof is required for which company has no control and is mandatory. All guests are required to carry photo identification as required by the rules & regulations of that concern destination.
Force Majeure Situations: In case of force majeure conditions, Nathi Holidays reserves the right to change / modify / vary / alter the tour itinerary and / or tour tariff accordingly. Such changes etc. shall be intimated to guest/s, prior to the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the guest/s before or on tour itself as the case may be. No complaints / compensations and / or claiming of excess refunds beyond the provided refund by Nathi Holidays – if any – by the guest/s shall be entertained by Nathi Holidays for limitation and / or non- availability of certain services beyond the control of Nathi Holidays including museums, restaurants, sightseeing, shopping etc. though included in tour itinerary. b. Due to certain unavoidable circumstances, other than force majeure conditions, if any day of tour is curtailed / any sightseeing missed / any other services not being provided due to some reason from Company’s side, then Nathi Holidays shall be liable to refund the guest/s, only that portion of the tour amount arrived at for that missed day / missed sightseeing / missed services. However, guest/s are requested not to demand any other payment over and above (if any) as than shall be made by Nathi Holidays in this regard.
Deviations: If any guest/s wishes to deviate from the tour itinerary, Nathi Holidays shall permit such deviations at its discretion and if possible. For such deviation, the guest/s has to pay full cost thereof in addition to the tour tariff before the tour departure.
Guest/s joining and / or leaving the tour at places other than indicated in the tour:
Coach / Bus Seating: Seat numbers are allotted on the basis of booking dates for regular and merged tours. Seat Nos. 1,2,3,4 (front 4 seats) in each bus/ coach are reserved for Nathi Holidays including Tour Leader / Guide etc. and / or as priority seats which can be booked by guest/s subject to availability, on payment of additional tariff. Company reserves the priority seat allocation rights. For priority seats, company doesn’t guarantee for the specious seats but only gives preference to seat ahead in bus / coach. In small vehicle, booking priority will not be maintained & rights to allocate seats are with Tour Leader. There is a strict “no smoking”, “no alcohol” and “no eating” policy in the travel mode. Nathi Holidays advises the guest/s to carry all the items with them when they leave the travel mode for any reason. All baggage and personal effects at all times and in all circumstances is the responsibility of the guest/s. Nathi Holidays shall not be in any manner responsible or liable in case of loss of any items of the guest/s. Any damages caused by the guest/s to the bus/coach and/or any other travel mode during the tour shall be reimbursed by the guest/s to the concerned independent contractor and Company shall not be liable for the same. Company reserves the right for selling / blocking of vacant seats in the coach on daily basis, therefore group members shall keep those empty seats available for company use. Guest has to abide by Coach Policies.
Company generally arranges air-conditioned / air-cooled, Non-AC coaches, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary and number of guest/s, etc.
Company takes care to select hotels and book the same on behalf of guest/s at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. A family of four (4) is given two (2) rooms at most of the destinations, In such cases, child guest/s required to pay Tour tariff of adult. Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. At hill stations, Air condition is chargeable & guest need to pay if required. In case of any improvements with hotel services, guest/s are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest/s. Any damages to the hotel room, visiting place, coach during the stay / visit / tour shall be the sole responsibility of guest/s. Hotel’s management / administration shall be solely responsible for all the service related issues of the hotel staff. Guest/s availing additional facilities over and above provided by Nathi Holidays such as mini-bar, paid television channels as well as any telephone/internet facilities etc are not included in tour cost and guest/s shall bear the expenses for the same. Nathi Holidays reserves the right to change the Hotel at any time. Guest/s are required to abide by Hotel Policies.
iii. Check in and checkout time: Every guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. However, check-in and check-out may also differ depending upon destination, hotel policy. If guest wants any change therein, guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any.
Restaurants: Nathi Holidays or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and / or en-route lunch halts for International / Domestic Sector. Nathi Holidays shall endeavour to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, and service but shall not have direct control over their maintenance. Guest/s shall take note that the Restaurant Manager allots the table for the group that shall depend upon the group size and infrastructure of the restaurant.
Meals: There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non – Veg items. Nathi Holidays do not differentiate amongst the guest/s by providing a special meal or special diet. In some cases only Veg food will be provided. apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. Nathi Holidays do not provide meal at Airport and / or in the Air flight. No Complaints / Claims for refund in respect of the meals shall be entertained and Nathi Holidays reserves the right to change the menu and arrangements of the meals without assigning any reasons thereof.
Tour Leaders on Tour: Tour Leaders/assistants are assisting to the guest/s throughout the tour, they are not responsible for guest/s baggage or any kind of personal belongings. On the entire tour, the guest/s are responsible to carry the baggage on their own. The instructions and information of the tour leader to amend, alter, vary, reshuffle the tour itinerary without assigning any reason to guest/s, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the guest/s and its consequences. All communications between Tour Leaders & Guest/s will be in English or Tamil or Hindi.
Baggage: Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, guest/s have to verify the rules and be responsible for the same. The porter – age or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The “porter” or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tips directly to them.
Complementary Items: Company reserves the right, without assigning reasons, to change the policy related to complementary items, without prior intimation to guest/s. No claims shall be entertained in regards to non utilization of complimentary items.
iii. Government rules for NRI & Foreign Guests: All guest/s staying abroad including NRIs or foreigners should abide by all the laws, rules, and regulations of Government of India and / or the country concerned while undertaking the tour.
vii. Shopping: Shopping is one of the important activities of any tour and an experience in itself. All guest/s are hereby made aware that Nathi Holidays neither recommends nor promote any specific shop or vendor for shopping purpose. We understand that the guest/s are wise enough to decide themselves what to buy and where to buy. It is a sole discretion of the Guest. Hence, Nathi Holidays do not take any responsibility or liability in case of any cheating or misguiding by the shop owner.
viii. External guest/s not allowed: External guest/s are not to be invited on tour by any guest and they are not allowed to use any of the services of the tour.
Nathi Holidays reserves the right to:
Liability and Responsibility:
All or any information given in these Terms and Conditions is based on the information available at the time of publication. Nathi Holidays reserves the right to change any information before or after booking the tour due to circumstances / events beyond our control. In case of knowledge of any change, in advance, we or any of our representatives shall accordingly notify the guest/s of any such changes by sms and / or email. Nathi Holidays Management would be happy to meet the guest/s for any improvement points. Management considers all its guest/s as family members and is sure and have confidence that guest/s shall approach the management for any suggestions / improvements.
I, _____, have read the above rules and regulations and abide by it and accept the Terms and Conditions with unconditional consent, without modification of the terms, conditions and notices contained herein
Signature in acceptance: